If Power Goes Out
What am I supposed to do if my lights go out?
If your electricity should go off, first go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset.
If you determine that the problem is not within your home, call our outage reporting hotline at 1-888-308-6582. Our outage system works on a caller-id system, reading your phone information from billing information. Even if you think your neighbor has called in, please report your outage since you may have an isolated problem. A dispatcher will send someone to restore your outage soon. Because some outages are widespread and may take us longer to restore power to remote locations, we encourage you to call back as often as you want to determine how our progress is coming in restoration.
Technical Alert: We welcome your email, but our dispatch crew is not at this time able to respond to individual outages via email. Please notify us by phone if you have an outage. We appreciate your patience!